Privacy Policy

At HB Medical Clinic, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book an appointment, or receive services from us. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal information such as your name, email address, phone number, date of birth, and address.
• Medical history and treatment details for service and consultation purposes.
• Payment information when making payments for our services.
• Technical data such as IP address, browser type, pages visited, and cookies when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our healthcare services and treatments.
• Book and manage appointments.
• Respond to inquiries and provide customer support.
• Process payments securely.
• Improve our services and website functionality.
• Send you appointment reminders, updates, or promotional materials (with your consent).

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information:

• With healthcare professionals involved in your treatment.
• With third-party service providers who assist in delivering our services (e.g. payment processors, IT services).
• When required by law, regulation, or legal process.

4. Data Security

We implement strong administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes data encryption, secure servers, and access control mechanisms.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your experience, understand user behavior, and analyze web traffic. You can control cookie settings through your browser preferences.

6. Your Rights

As a user, you have the right to:

• Access and request a copy of your personal information.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your data (subject to legal obligations).
• Withdraw consent at any time for data processing based on consent.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before interacting with them.

8. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect information from children under 18 without parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date below. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: info@hbmediclinic.com
Phone:+233 24 118 5348
Address: HB Medical Clinic, Accra, Ghana

Last Updated: May 27, 2025